Returns & Exchanges

At Whitestone Gallery, we want you to be completely satisfied with your luxury fashion purchase, which is why we offer a 30-day return window for all unworn items with original tags attached. Our streamlined process ensures that your exchange or refund is handled with the same precision and care as our curated collections.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Quality Review & Refund

  Once our atelier receives your return, we will inspect the garments and process your refund or ship your exchange within 5-7 business days.